How Can We Help Today?
Owned and operated by LK Rich, LLC, we are happy to answer questions about fire pits, grills, pergolas, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit averaging 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your fire pit, grill, or pergola order, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Email us at support@pergolaln.com with your order number and the item you would like instead, and we will walk you through the process.
What materials are your pergolas made from?
Material details vary by model and are listed on each product page. We carry pergolas built from a range of durable, weather-resistant materials designed to hold up through seasons of outdoor use.
Do your fire pits require assembly?
Most fire pits do require some customer assembly. Each product page includes assembly details, and step-by-step instructions are included with your shipment.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your outdoor space?
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
